ADD BACK IN AN AMOUNT UNACCOUNTED FOR ON PAYMENT PLAN
OPTION 1: ADD IT TO AN EXISTING PAYMENT
Step 1: On the “PAYMENT PLAN” Tab for the Case, select the payment you want to add the unaccounted for amount to by clicking the “3 DOTS” in the line of the selected payment.
Step 2: Click “EDIT”
Step 3: Add the unaccounted for amount (in the example $50) to the existing payment (originally $250, so $250 + $50 = $300 for the new payment). Click the GREEN check mark and click “Confirm” on the pop-up.
** YOU SHOULD SEE THE AMOUNT UNACCOUNTED FOR BE $0 AT THIS POINT.
OPTION 2: ADD AN ADDITIONAL PAYMENT
Step 1: On the “PAYMENT PLAN” Tab, scroll down to the bottom and click the giant + button
Step 2: Select how many new payments you want to add and the date(s). NOTE: YOU HAVE TO ADD THE TOTAL UNACCOUNTED FOR AMOUNT (IT WILL NOT LET YOU ADD A SMALLER AMOUNT), BUT YOU CAN EDIT IT RIGHT AFTER IF YOU ONLY WANTED TO ADD A PORTION AND NOT THE TOTAL AMOUNT.
CLICK “CONFIRM”